Frequently Asked Questions
I just ordered an item from Zoe J. Fashions with USPS Parcel Select Ground shipping, when will I receive my order?- With USPS Parcel Select Ground shipping, you will receive your order within 5 business days after your order has been processed.
- With USPS Priority Mail shipping, you will receive your order within 3 business days after your order has been processed.
I just ordered an item from Zoe J. Fashions with USPS Priority Mail Express shipping, when will I receive my order?
- With USPS Priority Mail Express shipping, you will receive your order within Next Day to 2 business days after your order has been processed.
Does Zoe J. Fashions ship internationally?
- No, currently we only ship within the United States.
What's the return and exchange policy?
- Requests for returns and exchanges will be reviewed and determined on a case by case basis. Due to COVID-19, accepted/approved returns and exchanges may be limited depending on the case.
What's the process when my order is on backorder?
- If you have order an item that is no longer in stock, a Zoe J. Fashions representative will contact you within 24 hours to explain the process and accommodate your needs.
- If you are interested or if your child is interested in becoming a Zoe J. Fashions ambassador, please email zoejfashions@gmail.com.
What is the simplest way to receive Zoe J. Fashions discounts?
- Subscribe to our Newsletter on our homepage, or follow us on Instagram and Facebook @zoejfashions.
Does Zoe J. Fashions offer Women's plus size clothing?
- Yes, please email zoejfashions@gmail.com for more information.